Specifications: Color White Material MDF Engineering Board Overall Dimensions 29.5″ x 20″ x 21″ (L x W x H) Interior Size 19″ x 18.5″ x 16″ (L x W x H) Door Size 8″ x 9″ (L x W) Size of the Scratching Pad 16.5″ x 7.5″ x 1″ (L x W x H) Weight Capacity of the Top 45 lbs Weight Capacity of the Interior 65 lbs Net Weight 42.5 lbs
-The large condo provides cats a safe and private space for potty or rest
-Can be used as the cat litter box enclosure cat house side table and nightstand
-The large tabletop allows you to store various cat daily supplies or display ornaments
-The scratching pad protects your furniture from claw damage easily removed for cleaning
-The winding entry and side entrance allow for easy access to the interior
-The divider can be installed on the left right or removed
-The side entrance can also be installed on the left or right
-The durable veneered board with safe painting is waterproof and easy-cleaning
-The top guardrails are designed to protect items from knocking over or falling
-With its chic and stylish all-white appearance can be a highlight of your home
-The metal handles add a touch of elegance to your living space
-With flexible hinges easy to open or close the door
-Designed with side entrances promote good ventilation
Return Policy:
All of our items have a three months’ warranty. Items arrive damaged or defective can be returned within 90 days after the order is placed. We ensure that all of our items are brand new and in excellent condition prior to shipping. In the event that you receive an item which does not conform to those standards, please contact us. Please keep and use the original package for returns, or we reserve our rights to reasonably refuse your return requirement.
A: Non-quality related returns:
1. Shipped returns will deduct applicable shipping charges from your refund if the return isn’t a result of our error. If you insist on returning the item, you can contact us to state your return reason and request a return label. Our customer care team will inform you of the shipping cost. Please note that the returned items must remain intact without impacting the second sale. When the item is delivered to us, you can request a refund.
2. You can also choose a self-selecting logistics company to return the item, and the shipping expenses shall be borne by yourself. When you need the refund to be issued, you can contact us indicating the order details and return tracking number to expedite the refund process.
B: Quality or other factors related returns:
If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.
Send wrong item:
1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for the replacement or the full refund as long as the return tracking number shows any further status of the shipment.
Item damaged during the shipping:
Upon the receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via Emails to report the situation with pictures to have this solved.
Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and your will.
Package Lost
After you have received the tracking number, still you haven’t got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.
Average Shipping Days: 2 days
Ship From: USA
Ship to: USA
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